Terms & conditions, updated 24/05/2018
By approving these terms & conditions and confirming your order, a binding agreement is entered into. When we have received your order, you will receive an automatic e-mail confirming your order. We reserve the right not to deliver in the event that the stock level was incorrect at the time of receiving the order. Should we be unable to deliver in accordance with the terms in the confirmation of order, we will contact you and give you the opportunity to cancel the order. Please read the terms & conditions before placing any orders on tres-bien.com.
Prices do not include delivery charges. We retain the right to adjust incorrect prices. Prices shown on the site are in Euros, Swedish Kronor, British Pounds or American Dollars depending on your destination country. All prices include applicable Swedish VAT for customers inside the European Union. Purchases made by customers outside the European Union are exempt from value added tax, 20% of the total amount will be deducted from the total when you select your country at the checkout.
Promotion codes are limited to one time per customer and cannot be combined with other offers, if not otherwise explicitly stated. Promotion codes and offers are only valid within the explicitly set time or as far as we have stock and not applicable to previously placed orders.
Delivery time and costs
Goods will be dispatched on regular working days, monday to fridays. Please note that the following delivery charges do not include import costs that may be due when the package reaches the country of destination. Delivery times may be a little longer during sales and public holidays. We occasionally offer free deliveries on all orders, which will be clearly stated on our website. Please note that campaigns for free deliveries will be activated on your order on the payment page. When your order leaves our warehouse you will receive a tracking number via e-mail which you can use to track your order. If we are unable to deliver the ordered goods in time you have the right to cancel the order. If the payment has been made in advance, your money will be refunded as soon as possible within 30 days.
If the product is damaged or do not correspond with how the product was presented on tres-bien.com, you have the right to enter a claim.
How to enter a claim
Please contact firstname.lastname@example.org as soon as you discover the fault. We will first try to see if it is possible to repair or remedy the fault. If this is not possible then we will replace the product. If we are unable to replace the product or remedy the fault then we will refund the money. If you can send a photograph of the damage/error this will speed up the process. When we have received the product and approved the claim you will be informed and a new product along with compensation return-shipping costs will be sent to you, or we will refund you for the product and the return-shipping costs.
We have the right to assert force majeure in the event of war, warlike event, civil war, revolution, government sanction, strike, lockout, blockade, natural disaster or the like. This means that the agreement will not need to be fulfilled in part or in full. Should this, contrary to expectation, occur, we would attempt to notify you.
Protection of your personal data
You should always be able to feel safe when we are processing your personal data. Très Bien has taken appropriate security measures required to protect your personal data against unauthorised, unlawful or accidental access, modification, loss, destruction and damage. You are solely responsible for your login information on tres-bien.com. Très Bien will never request your password or ask you to provide sensitive account information.
You have the right to request that Très Bien corrects, rectifies, erases or restricts the processing of your personal data, in accordance with applicable data protection regulations. To exercise these rights, please contact our customer care at email@example.com. You have the right to request information regarding all processing of your personal data conducted by Très Bien once (1) every calendar year. You can at any point in time prohibit Très Bien from using your personal data to send you information and news. When we receive your notification, we will stop processing your personal data for these purposes. To delete your records, please contact our customer care. You are also given the opportunity to refuse to receive further information and news in every such email from us.
The website tres-bien.com and registered domain is owned by Très Bien AB. The company is registered in Sweden. Our corporate identification number is 556808-7521.