Our returns guarantee entitles you to return the product for any reason within 14 days of having received it. You have the right to open the package and check the contents but the product must be returned unused. All original packaging, price labels etc shall be returned with the product without having been tampered with. Please note that as the customer, you first have to accept the original delivery. If you do not and the parcel is returned back to us, all expenses fall on you. Also remember that you are responsible for a returned product until it reaches us. Send the package with the dispatch number so that it can be traced.
If you wish to exchange a product, please contact us on firstname.lastname@example.org as soon as possible to reserve another product/size. Products may only be exchanged for other products available on tres-bien.com. All return shipping costs are to be paid by the customer.
How to make a return
When returning goods by post please ensure that you fill in and enclose the returns form. The returns form can be found enclosed in your delivery. If you have not received one or lost it, you can print download and print it below. If you wish to send back the whole or part of the order we will refund the amount you have paid. If you paid by card, the amount will be refunded to the card that you used for payment. If you paid by invoice then the money will be refunded into your account. You will find the address for returns on the returns form. We will not refund the return-shipping costs.
If you need to return something you can print the returns form with instructions. If you encounter any problems please email us at email@example.com.
UK specific returns information
As a customer based in the UK, you are able to send or hand in returns to the London store, making it a convenient option without any international shipping or custom fees involved. You can print the UK specific returns form with instructions here .