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We aim to respond to all e-store inquiries within 24 hours, Monday to Friday, excluding holidays.

shop@tres-bien.com

Très Bien AB
Rönngatan 3
211 47 Malmö
Sweden

Delivery & shipping costs

Goods will be dispatched on regular working days, Monday to Fridays. FedEx does not deliver to post-office boxes. All Swedish orders are sent by DHL. When your order is dispatched and being prepared, you will receive a tracking number via e-mail that can be used to track your order on fedex.com or for orders to Sweden, dhl.com.

United States
Standard: $16 – 5-10 working days (Free over $500*)
Express: $28 – 1-3 working days

European Union
Standard: €7 – 5-10 working days (Free over €250*)
Express: €18 – 1-3 working days

United Kingdom
Standard: £7 – 5-10 working days (Free over £225*)
Express: £16 – 1-3 working days
Due to new Brexit routines, some delays are to be expected with up to 3-4 extra days.

Sweden
DHL: 75 SEK – 1-3 working days (Free over 2500 SEK*)
In-store pickup: Free – 1-6 working days. Order online, and pickup at the HQ store when the order is ready during opening hours.

Rest of the world
Standard: €18 – 5-10 working days
Express: €35 – 2-4 working days

Please note that the following delivery charges do not include import costs that may be due when the package reaches the country of destination. Delivery times may be a little longer during sales and public holidays. Some countries, such as Romania, have different shipping costs than their associated region cost due to high shipping rates to that specific country.

*Free shipping is not applicable on sale items nor products listed here.

Returns

Our returns guarantee allows you to return the product for any reason within 14 days of receiving your package. Returned products must be in their original condition, unworn, unused, and unwashed, with original packaging fully intact and original labels attached to each product. More information here.

Payment methods

We accept VISA, MasterCard, and Paypal. All information is encrypted using SSL encryption, which prevents unauthorised access to card details. PayPal which allows secure payment with your PayPal account or credit card. You will be redirected to PayPal to finalize your order when checking out. More information about PayPal is available at paypal.com.

Promo info

Campaign and promotion code terms and conditions may apply as some brands and special collections will be excluded. Promotions cannot be combined with other offers. More information here.

20% off for NonEU customers

Customers outside the European Union are exempt from value-added tax. 20% of the total amount will be deducted from the total when you select your country at the checkout.