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We aim to respond to all e-store inquiries within 24 hours, Monday to Friday, excluding holidays.

shop@tres-bien.com

Très Bien AB
Rönngatan 3
211 47 Malmö
Sweden

Delivery & shipping costs

Goods will be dispatched on regular working days, Monday to Fridays. FedEx orders are fully insured by FedEx. A physical street address and signature upon delivery are required. FedEx do not deliver to post-office boxes. All Swedish orders are sent by PostNord and are insured. When your order leaves our warehouse you will receive a tracking number via e-mail that can be used to track your order on fedex.com or for orders to Sweden, postnord.com. Valid identification must be shown when collecting the package.

United States
Standard: $12 – 2-5 working days (Free over $450)
Express: $30 – 1-3 working days

European Union
Standard: €10 – 2-5 working days (Free over €350)
Express: €22 – 1-3 working days

United Kingdom
Standard: £9 – 2-5 working days (Free over £305)
Express: £20 – 1-3 working days

Sweden
PostNord: 65 SEK – 1-3 working days (Free over 1500 SEK)

Rest of the world
Standard: €14 – 3-7 working days (Free over €350)
Express: €30 – 2-4 working days

Please note that the following delivery charges do not include import costs that may be due when the package reaches the country of destination. Delivery times may be a little longer during sales and public holidays.

Returns

Our returns guarantee entitles you to return the product for any reason within 14 days of having received it. You have the right to open the package and check the contents but the product must be return unused. All original packaging, price labels etc shall be returned with the product without having been tampered with.

Payment methods

We offer two different methods of payment. We accept VISA and MasterCard. All information is encrypted using SSL encryption, which prevents unauthorised access to card details. We also accept PayPal which allows secure payment with your PayPal account or credit card. You will be redirected to PayPal to finalize your order when checking out. More information about PayPal is available at paypal.com.

20% off for NonEU customers

Customers outside the European Union are exempt from value added tax. 20% of the total amount will be deducted from the total when you select your country at the checkout.